EXP Travel Services
Effective Date: 18/10/2025
Welcome to EXP Travel Services. We respect your privacy and are committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you visit https://www.exptravelservices.com, contact us, request a custom travel itinerary, or purchase our travel-planning services.
EXP Travel Services provides personalized travel consultation, destination research, itinerary design, and related travel-planning assistance.
By using our website or providing information to us, you acknowledge that you have had an opportunity to review this Privacy Policy. Where consent is legally required, we will seek it as appropriate.
Depending on how you interact with our website and services, we may collect the following categories of information.
When you contact us or request our services, we may collect:
Name.
Email address.
Telephone number or WhatsApp contact details.
Country or general location.
Information included in your enquiry or communication.
To prepare a personalized itinerary, we may collect information such as:
Preferred destinations.
Intended travel dates and trip duration.
Approximate travel budget.
Number of travellers.
Travel interests and preferred activities.
Accommodation or transportation preferences.
Special travel requirements voluntarily provided by you.
Please avoid sending sensitive personal information unless it is necessary for a specific service and we have agreed on an appropriate way to handle it.
When you purchase our services, we may receive transaction details such as the service purchased, payment amount, transaction reference, payment status, and purchase date.
Payments may be processed by third-party payment providers. We generally do not need to collect or store full payment-card details directly when payment processing is handled by those providers.
Your payment information may also be subject to the payment provider’s own privacy policy.
When you visit our website, certain technical information may be collected automatically, depending on the website tools and settings in use. This may include:
IP address.
Browser type and device information.
Operating system.
Pages visited and interactions with the website.
Referral sources and approximate usage information.
Cookie identifiers and similar technical data.
We use this information where appropriate to operate, secure, maintain, and improve our website.
We may use personal information for the following purposes:
Responding to enquiries and customer questions.
Preparing personalized travel itineraries and recommendations.
Understanding your travel preferences and requirements.
Providing consultations and delivering purchased services.
Processing payments and maintaining transaction records.
Communicating about orders, revisions, delivery timelines, and service updates.
Managing cancellations, refund requests, and customer support.
Maintaining website functionality, performance, and security.
Understanding website usage and improving our services.
Meeting applicable legal, accounting, and regulatory obligations.
Detecting, investigating, or preventing fraud, misuse, and security incidents.
We will use your information for purposes compatible with the reason it was collected and as otherwise permitted by applicable law.
Depending on the laws applicable to you and your location, we may process personal information on one or more of the following bases:
Contract: To provide services you request or fulfil an agreement with you.
Legitimate interests: To operate, secure, and improve our business and website, where those interests do not override your rights.
Consent: Where you have given consent for a specific purpose, such as certain cookies or marketing communications.
Legal obligations: To comply with applicable laws and lawful requests.
Where processing relies on consent, you may withdraw it where permitted by law. Withdrawal does not affect the lawfulness of processing that occurred before withdrawal.
Our website may use cookies and similar technologies to support website functionality, remember preferences, improve performance, understand visitor behaviour, or provide other website features.
Depending on the tools installed and your consent preferences, cookies may be used by:
Essential website functionality.
Analytics and performance tools.
Security and spam-prevention services.
Embedded third-party content or services.
Advertising or marketing tools, if implemented.
You can manage cookies through available website consent controls and your browser settings. Disabling certain cookies may affect website functionality.
Where legally required, non-essential cookies will be used only after obtaining the appropriate consent.
We do not sell personal information as part of our ordinary business operations.
We may share information with the following categories of recipients when necessary and appropriate:
We may use trusted providers to support website hosting, email communications, website security, analytics, customer communication, payment processing, and other business operations.
These providers may process information on our behalf in accordance with their applicable terms and any required contractual safeguards.
If you purchase a service, relevant transaction information may be shared with the payment provider to process and verify your payment.
Our standard service focuses on travel research and itinerary design rather than direct bookings. If you separately request and authorize an agreed service that involves sharing information with a travel provider, we will share only the information reasonably necessary for that purpose, subject to applicable law.
We may disclose information where reasonably necessary to comply with applicable law, respond to lawful legal processes, protect our rights, investigate suspected fraud, or address security and safety concerns.
If our business is involved in a merger, acquisition, restructuring, or transfer of assets, relevant information may be transferred as part of that process, subject to applicable privacy requirements.
Our website and service providers may operate in countries other than your own. As a result, your personal information may be processed or stored in another jurisdiction.
Where international transfers are subject to legal requirements, we will take steps required by applicable law to ensure that appropriate safeguards are in place.
Privacy protections and legal rights may differ between countries.
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including providing services, maintaining business and transaction records, resolving disputes, enforcing agreements, and meeting legal obligations.
Retention periods depend on the type of information, the nature of the service, applicable legal requirements, and whether the information remains necessary for legitimate business purposes.
When information is no longer required, we will take reasonable steps to delete it, anonymize it, or securely dispose of it, subject to applicable law and technical limitations.
We take reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, and disclosure.
However, no website, online transmission, or electronic storage system can be guaranteed to be completely secure.
You should avoid sending confidential or sensitive information through unsecured channels. If you believe your information has been compromised in connection with our services, please contact us promptly.
Where required by applicable law, we will address and report qualifying data breaches to the appropriate parties or authorities.
Depending on your location and applicable law, you may have rights regarding your personal information, including the right to:
Request access to personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of personal information in certain circumstances.
Request restriction of or object to certain processing.
Request a copy of certain information in a portable format.
Withdraw consent where processing is based on consent.
Opt out of certain marketing communications.
Lodge a complaint with a relevant data-protection authority.
These rights may be subject to legal exceptions and limitations.
To exercise an applicable right, please contact us using the details in the Contact Us section. We may need to verify your identity before responding.
We may send service-related communications necessary to respond to your enquiry, manage your purchase, or deliver your itinerary.
We will send promotional or marketing communications only where permitted by applicable law and where any required consent has been obtained.
You can opt out of marketing emails by following the unsubscribe instructions provided in the message or contacting us directly. Opting out of marketing communications will not prevent us from sending essential service-related messages.
Our website may contain links to third-party websites or embedded services, including maps, travel resources, social media platforms, and external service providers.
We do not control the privacy practices of those third parties. Visiting an external website or interacting with an embedded service may allow that provider to collect information under its own privacy policy and terms.
We encourage you to review the privacy policies of third-party services before providing them with personal information.
Our website and services are not intended to knowingly collect personal information directly from children in circumstances where parental consent or another legal basis is required.
If a parent or legal guardian believes that a child has provided personal information to us inappropriately, they may contact us to request that we review the information and take appropriate action in accordance with applicable law.
We may update this Privacy Policy from time to time to reflect changes in our services, website technologies, business practices, or legal obligations.
Any updated version will be published on our website with a revised effective date.
We encourage you to review this page periodically to stay informed about how we handle personal information.
If you have questions about this Privacy Policy, wish to make a privacy request, or have concerns about how your information is handled, please contact us:
Business Name: EXP Travel Services
Website: https://www.exptravelservices.com
Email: host.exptravelservice@gmail.com
By using our website or providing personal information to EXP Travel Services, you acknowledge that you have had an opportunity to review this Privacy Policy.
Nothing in this policy removes or limits any privacy rights or protections that cannot lawfully be excluded under applicable law.
