EXP Travel Services
Effective Date: 18/10/2025
EXP Travel Services provides personalized travel consultation, itinerary design, destination research, and travel-planning assistance. Our services involve professional expertise, research, customization, and the preparation of deliverables tailored to each customer’s requirements.
Please read this Refund & Cancellation Policy carefully before purchasing our services. By proceeding with a purchase, you acknowledge that you have had an opportunity to review this policy and the service terms applicable to your order.
Fees for customized travel-planning services are generally non-refundable once work has commenced, to the extent permitted by applicable law.
Our professional services may include:
Personalized travel itinerary design and preparation.
Destination research and recommendations.
Accommodation and travel-experience comparisons.
Route planning and travel schedule optimization.
Travel consultations and planning reports.
Reservation research and coordination assistance.
Once the agreed deliverables have been received by the customer or the customized work has been substantially completed, the professional service fee is generally non-refundable, except where a refund is required by applicable law or expressly agreed upon in writing.
Customers may request cancellation by contacting EXP Travel Services through the contact details provided on our website.
If a cancellation request is received before work begins, we will review the request and determine whether a refund is applicable under the agreed service terms and applicable law.
If customized work has already commenced, we may retain an amount proportionate to the services performed and costs incurred, where legally permitted.
Services that have been completed and delivered are generally non-refundable, except where a refund is required by law or expressly agreed upon in writing.
Submitting a cancellation request does not automatically guarantee a refund. Each request will be assessed according to the applicable service terms and legal requirements.
Unless expressly stated otherwise in writing, EXP Travel Services’ professional service fees do not include payments for:
Flights and other transportation.
Hotels and other accommodation.
Attraction tickets and activity bookings.
Travel insurance.
Visas and government fees.
Other third-party travel products or services.
Where third-party services are purchased separately, their cancellation, refund, and amendment conditions are governed by the relevant supplier’s terms and policies.
Where reasonably practicable, we will communicate applicable supplier conditions before a booking is confirmed. Customers are responsible for reviewing the relevant supplier’s terms before completing a purchase.
EXP Travel Services cannot guarantee refunds from third-party suppliers and is not responsible for supplier refund decisions, except to the extent required by applicable law or expressly agreed upon in writing.
The scope of each service, including any revisions included in the selected package, will be communicated before work begins.
Requests for changes beyond the agreed scope may incur additional fees. Any additional charges will be communicated to the customer for approval before the extra work is undertaken.
Changes to travel dates, destinations, personal preferences, supplier availability, prices, weather conditions, or other external circumstances do not automatically entitle customers to a refund for professional services already performed.
Where changes affect the original scope of work, EXP Travel Services may discuss an appropriate adjustment to the service plan and any applicable additional costs with the customer.
EXP Travel Services aims to deliver agreed planning services within the timeframe communicated at the time of purchase or subsequently confirmed in writing.
If an unexpected issue materially affects our ability to provide the agreed service, we will communicate with the customer and work toward an appropriate resolution.
If we fail to provide the agreed service, or if a delay or service issue gives rise to a refund or other remedy under applicable law, the appropriate remedy will be provided in accordance with those legal requirements and the agreed service terms.
Nothing in this policy excludes or limits any refund right, cancellation right, remedy, or consumer protection that cannot lawfully be excluded or limited.
Customers should contact EXP Travel Services promptly if they believe that:
A payment was charged more than once.
An incorrect amount was charged.
A payment was made without authorization.
The agreed service was not provided as described.
Another circumstance may entitle them to a refund or other remedy.
We will review the information provided, investigate the matter where appropriate, and take corrective action or provide a remedy where warranted under the agreed terms and applicable law.
To request a cancellation or ask about refund eligibility, please contact us using the details below.
When contacting us, please include:
Your name.
Order or transaction reference.
Purchase date.
Service or package purchased.
Reason for the cancellation or refund request.
Any relevant supporting information.
Providing these details will help us identify your transaction and review your request efficiently.
We will assess your request under this policy, the agreed service terms, and applicable law. Any approved refund will be processed in accordance with the applicable payment-provider procedures and legal requirements.
EXP Travel Services may update this Refund & Cancellation Policy from time to time. Updated versions will be published on our website with the applicable effective date.
For existing purchases, the applicable terms will be determined in accordance with the terms agreed at the time of purchase and applicable law.
By purchasing our services, customers acknowledge that they have had an opportunity to review this Refund & Cancellation Policy and the service scope presented before purchase.
This acknowledgment does not waive any statutory rights or consumer protections that apply under applicable law.
